Frequently Asked Questions
IN THE SHOWROOM: Our handcrafted natural window coverings are available exclusively to the trade and serviced through a network of high-end U.S. and International showrooms. Each is professionally trained to assist you with order specifying, quote and order assistance. For a current listing, visit hfshades.com/showroom.
THROUGH CUSTOMER RELATIONS: Our Customer Relations department can help you with quoting and ordering assistance, trouble shooting, warranty, repair or remakes, or sample tools from 7am – 5pm (PST) by phone at 888.582.8780 or via email at hfcr@hfshades.com.
IN THE SHOWROOM: All of our representative showrooms are professionally trained to assist you with sample tools, including no-charge memos, sample binders and collateral. For a current listing of our showroom locations, visit hfshades.com/showroom.
ONLINE: Our website is designed to provide you additional support in digital format. We update frequently and it is an excellent resource to help you with your design projects. Register for access to: digital weave library, online specifications and pricing, online sample department, online training, support materials and more.
THROUGH CUSTOMER RELATIONS: Our Customer Relations department can help you order sample tools from 7am – 5pm (PST) by phone at 888.582.8780 or via email at hfcr@hfshades.com.
We weave natural fibers all over the world, in close proximity to where a fiber is grown, and in cultures where these age-old crafts are studied and respected. All our shades are then hand finished in the Pacific Northwest to your custom requirements. Edges are meticulously finished, liner is carefully stitched and all products are thoroughly inspected before being delivered to your project. Fashioned by craftsmen, not machines, our window coverings give your room designs warmth, elegance, refinement and a rich story of history and tradition.
A large variety of Roman Shades, Rollershades, Draperies, Panelscreen, Top Treatments and specialty shapes. Begin by signing up for a no-charge designer account to receive access to our extensive online collection in our Product Portfolio. In addition, of experience of our artisans and tailors bring decades of experience to our custom capabilities offering. They are available to handcraft everything from custom cornices to bedding and pillows. Learn more about this option by contacting Customer Relations at 888.582.8780 or via email at hfcr@hfshades.com.
HANDCRAFTED NATURAL FIBERS: We are devoted to hand-craftsmanship using ancient techniques of preparation and weaving proven over generations. Fibers are soaked, split, stripped, sun dried, and spun – by hand – before our loom masters blend them together using a complex rhythm of warps and wefts. We perform this work by hand in order to ensure genuine quality and because doing so provides us the freedom to push the boundaries of design and materials. Learn more at our Natural Fibers page.
EDGE DETAILING:
Woven to Size: Preserving the heritage and artistry of ancient handweaving, each design is custom woven-to-size, exclusively on traditional handlooms, up to 158 inches wide without seams. It is an arduous and meticulous weaving technique that takes time, but for those who can accommodate a longer lead-time, it offers a uniquely refined appearance.
Tailored To Size: Each design is precisely woven by hand into large rolls and shipped in bulk to our Pacific Northwest Finishing Facility. Local artisans then meticulously hand finish the edges and hand tailor shades and draperies to designer specifications. This process dramatically reduces lead times and the carbon footprint of its transport.
HAND FINISHED: Every window covering is finished by hand in our Pacific Northwest Finishing Facility to meet a designer’s exact specification. We hand tie rings, hand stitch liners and hand fold pleats. Fashioned using premium components, our window coverings bring warmth, elegance and refinement to your design.
Please visit our list of showrooms at hfshades.com/showroom. You can also call our Customer Relations department to be directed to the showroom closest to you at 888.582.8780.
To simplify the process of ordering and automating window coverings, our Automation Project Managers (APM’s) will work as your partner in the Automation process. They will help you design, specify and manage a solution for your projects. You can reach them at 888.582.6760 or email them at jeff@hfshades.com. You can also visit our Automation page to get started at hfshades.com/automation.
Our website is designed to provide you additional support in digital format. We update frequently and it is an excellent resource to help you with your design projects. By registering for a no-charge designer account, you will gain access to our digital weave library, online specifications and pricing, online sample department, online training, support materials and more. Sign up today at hfshades.com/user/register.
If you've forgotten your password, please click here to reset it. You will need to enter your username or the email address associated with your account, and check your email inbox for a link to complete this process.
If you've forgotten your username, please contact our Customer Relations department via email at hfcr@hfshades.com with your name, email address and company name to recover this information.
Please fill out out FAQ Contact Form to submit your question to our Customer Relations department.
